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Customer Care & Information

REFUND

In case customer requests the refund of the item(s) returned, the credit note will be issued after the parcel is returned to our warehouse and only after the quality check on the item(s).
The refund procedure will take 10 days from the arrival of the item/s at the warehouse. Any changes in currency during the return period will not be reimbursed.
Orders paid by credit card will be refunded to the original card used during checkout. The refunded amount will be available within the next billing statement. This may change depending on banks and credit providers, it could take up to 20 working days.
Bank transfer refunds will be refunded to the original account after the customer has sent the www.calvinthebear.com  customer care team his bank coordinates.



RETURNS AND EXCHANGE

For any reason, customers can return the order, entirely or partially. calvinthebear.com accepts exchanges or refund within 14 days from the receipt of the merchandise.
Items must be returned in the same original conditions, neatly packed and with the return tag still attached.
Please note that we can only exchange an item for the same article in a different size or color. The new size/color will be dispatched as soon as we have received the article that is to be exchanged.
Please note that we can only accept exchanges from the country which the shipment was sent to.
In order to start the exchange or refund process the customers can contact the Calvin The Bear customer care team via email at post@calvinthebear.com
Stating the order number, reason for return and whether it’s a request for product exchange or a refund.
Please follow the instructions given by the customer care team while sending your return back to Calvin The Bear avoiding any discrepancy.
Item/s that will not match CalvinThe Bear's return policy will not be taken into consideration and send back to the customer at his own cost.

TERMS AND CONDITIONS OF RETURN

The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.) and should have a copy of the invoice inside.

If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost.
Size or colour exchanges will only be issued if requested sizes and colours are in stock.
Exchanges for different items are not accepted.
An item can only be exchanged once.
All products are checked at the warehouse for any faults. However, if a customer receives an item not in the original state please contact post@calvinthebear.com

We have made every effort to display the colors of our products that appear on Calvinthebear.com as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.